User question
Hello.
Help with the laptop. When playing WOW - it turns off. I have an HP laptop, it is already about 3 years old, an AMD processor, a Radeon HD 5570 video card, 4 GB of RAM (this information is on the sticker, the documents are no longer preserved).
In other applications, it works fine, there are no shutdowns. Is there anything you can do? There is no money to buy a new laptop yet ...
Good day!
The problem you described is most likely related to overheating of the laptop. When overheating, protection is triggered, and so that nothing burns out, the laptop turns off automatically without asking you.
Usually in this case, after 10-15 minutes, if you turn it back on, it will work as if nothing had happened ...
However, the reason may be different. In this article, I will analyze all the most basic things that you need to pay attention to when this problem, and what can be done with minimal costs.
So...
👉 A useful addition!
How to tune your laptop for maximum performance (10 tips to help).
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Why does the laptop turn itself off
Option 1: if the laptop shuts down without any warning
Most often this happens some time after the launch of the game (video editor, and other resource-intensive programs), and, moreover, immediately and abruptly, as if the electricity had gone out.
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Such a sharp shutdown of the laptop is characteristic, as already said above, when overheating .
The thing isthat in modern games, the resources of the laptop / PC are loaded above average (often up to 80-90% of the load, which is close to the maximum), and with a heavy load, the CPU and video card start to warm up. And the cooling system does not always cope with its task ...
In general, different processors and video cards have their own threshold critical temperature .
For example, in modern Intel processors used in laptops, this threshold is about 100 degrees Celsius ... When approaching it (depending on the operation of the sensors and the "filling" of the device), for example, when reaching 85 gr. Ts. - the laptop will simply turn off (abruptly and without warning).
I also note that many laptops have an ill-considered and "weak" cooling system (for example, HP, Acer most often suffer from this).
👉 To help!
Laptop is warming up: what to do? Temperature is high all the time: 85 ° C +
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How to spot overheating and how to find out the temperature of laptop components
First, pay attention to the noise. When a laptop solves a difficult task, the cooler starts spinning rapidly and humming (as the temperature rises, and it needs to blow the space more strongly to disperse the warm air).
Secondly, the body of the device can become warm, sometimes hot. This is especially noticeable in the place where the air exits, next to the ventilation holes. Often they are placed on the left side, so you can easily feel it with your hand ...
Third, install yourself some kind of temperature control utility. For example, not bad in my opinion is 👉 AIDA 64.
Allows you to find out the temperatures of the CPU, video card, hard drives, mat. boards and other components where the manufacturer supplied the sensors. (👇)
AIDA 64 - Sensors, watch the temperature of the CPU
👉 To help!
The best utilities for viewing the characteristics of a computer to help you (they will cope with this task!).
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What can you advise in case of overheating, how to lower the temperature
1) Use your laptop only on clean, level, dry surfaces such as a desk. It's just that many people put their laptop on a sofa, bed, etc.
The fact is that such surfaces very often cover ventilation openings, which is why the hot heated air from the device case has nowhere to go out. As a consequence, there is overheat .
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2) A book (or something else) can be placed under the laptop, which would increase the space between the table and the vents.
As a rule, the factory legs of a laptop only allow a gap of 2-3 mm. between the table and the back of the unit, which is not sufficient to allow hot air to escape.
A book is placed under the laptop
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3) Buy cooling pad for laptop. There are dozens and hundreds of similar devices on sale now. They allow you to reduce the temperature to 10-15 degrees (depending on the design of your device, the degree of its heating, the quality of the stand itself).
Cooling pad for laptop
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4) Also pay attention to 👉 graphics settings and performance in the game itself. If you reduce them, you can reduce the load on the laptop, which will have a positive effect on the degree of its heating.
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5) Clean the laptop from dust. Dust clogs the ventilation holes, settles on the cooler blades, thereby interfering with normal air circulation.
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👉 Help article!
How to clean a laptop from dust (step-by-step instructions) - by yourself at home.
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About diagnostics
To diagnose and check the laptop for overheating - I recommend 👉 a stress test. It will allow you to trace in real time the relationship between the temperature of the device and the load on it.
👉 To help!
How to perform a stress test of the processor and the system as a whole, does it hold the frequencies, is there any overheating (AIDA 64)
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Also note that the reason abrupt shutdown maybe a problem with rechargeable battery , power supply unit (network cable) and mat. device board. Those. the laptop is essentially disconnected from the power supply and, as a result, it turns off.
This reason is not tied to games and this will happen regardless of what applications you run. Diagnosing the problem in this case is not always easy, but first, check:
- the power cable itself and the power supply unit - are they all in order, does the device turn off when you fix the cable, is it broken?
- the power socket in the laptop: has it started to play, is the plug firmly seated?
- check the degree of deterioration of the battery. I talked about this here;
- with a battery wear rate of more than 20-25% - a similar problem may well be observed, when at high load - the battery does not perform its function.
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Option 2: if any errors appear before shutdown
In some cases, it is even possible to photograph (or record) an error / warning, and only then Windows crashes, etc.
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In most cases, this behavior is associated with software problems. This often happens when you have:
- there is a conflict of drivers (or they are not updated to the optimal version);
- when the system is infected with viruses (often when viruses have closed or blocked some applications);
- if the software is incompatible (for example, the game may be incompatible with your OS version).
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It is not uncommon for Windows to show you the error itself (window) for at least a second or two. You can try to photograph it, and then find a solution to this error.
At allIf you didn't succeed in capturing the error, I recommend doing a few things first:
- pay attention, in one application (or game) something like this happens, or in several (when exactly, chaotically, or when performing a certain action);
- check and update the drivers in the system (as well as game components). Recommend for Driver this Driver Booster;
- scan your computer for viruses (completely!). In addition to the classic antivirus, I recommend using special utilities. How to check your PC for viruses that 👉 cannot be seen by the classic antivirus - see here.
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If the above doesn't work, the reason can be tried to find in Windows logs (after all, a modern system saves all the important parameters of its work in the journal!).
👉 To help!
Windows event log: how to open it and find information about the error
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To do this, you can either click on Win + R and use the command eventvwr, or open the Windows Control Panel, section "System and safety" .
This section should have a link to "Administration ". Let's go on it!
Note!
"Administration" can also be found using the search bar in the control panel.
Administration - Windows 10
Next, open the link "Event Viewer" (see the screen below 👇).
View events
Then in the menu on the left, expand the section "Windows Logs" : it should contain a log "System" - so you need to open it.
In the journal "System" look for the latest PC shutdown events. Usually the word "Power" appears in a note.
Advice!
Focus on the time of the event - it will be easy for you to find what you need if you turn it on immediately after turning off your laptop and see what is happening!
Pay special attention to events that are marked with yellow and red exclamation marks.
System information from Windows log
By opening any of the events, you can see what the system was doing, the reason for this event, the event code, etc.
Those. in a similar way, you can try to find the culprit for this laptop behavior (at least, you will get very close to this).
The laptop went into sleep mode. the power button was pressed ...
Well, knowing the reason, you can try to find a solution. If, say, there is a problem with some application (for example, the antivirus shuts down the laptop), then removing it, the problem will be solved. 👌
That's all for now. It is impossible to give all kinds of reasons in this article that you can find in the Windows log, for obvious reasons ...
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Add-ons are welcome.
All successful settings and fewer disruptions.
Good luck!
👋
First publication: 19.02.2018
Correction: 9.10.
