Driver not installed, code 28 in device manager

User question

Hello.

Tell me how to find out the name of the driver and where to download it if the device is not named in any way (unknown)?

When you go to its properties, you will notice that the system issues an error code - 28 (this is in the device manager). I suspect that because of this, the Bluetooth adapter does not work on the laptop (I can not connect the phone). Write what you can do ...

Hello!

Yes, you are right, if an error with code 28 is shown in the device manager, then there is no driver for this device in Windows and it will not work!

Of course, to fix this, you need to find and install a suitable driver. Below we will consider several options on how to do this.

So...

Eliminating error code-28

👉 Option 1

In general, the modern Windows 10 operating system is quite a "smart" system, and in many cases it can update the driver on its own (although this is not always a good idea, but as a temporary measure - quite!).

Please note that in the properties of the device (for which the driver is not installed) there is a special. button "Update driver" ... Click it!

Device Manager - Update Driver

Next, try running an automatic driver search. As a rule, Windows finds, if not a complete, then at least some "stripped down" version of the driver, allowing you to start working with the device (sometimes, some functions may not be available. It is recommended after, when you find out the name of the device, download drivers for it from the official. manufacturer's website).

Automatic driver search

If a auto-update didn't "work" - just in case, check if the OS is allowed to download and install software for devices.

To do this, open the Windows Windows Control Panel and go to the section "Hardware and Sound / Devices and Printers" ... After right-clicking on the PC icon, and open the settings for installing devices.

Device installation options

Then set the slider to mode "Yes" , save the settings and try to restart the driver update in the device manager.

Download automatically!

👉 Option 2

There are, of course, better utilities for updating drivers than Device Manager. For example, I like 👉 Driver Booster. It has a huge library of drivers in its base - therefore, it can find a driver for 99.9% of unknown devices in the system!

By the way, when using it, all actions are automatic, you just need to check the boxes what to update and what not. 👇

Driver Booster - 9 outdated drivers found, and 4 game components

Moreover, Driver Booster updates not only drivers, but also the most necessary libraries for games and other software (for example, Visual C ++, DirectX, Net FrameWork, etc.).

Important!

If your computer does not have access to the Internet, then the process of updating drivers using utilities of this kind is impossible ...

In this case, try:

1) connect the phone to the PC and distribute the Internet from it (temporarily, to search for and install the driver. After that, see paragraphs 1, 2 above);

2) find a PC where the Internet works, and download the full version of the 👉 Snappy Driver Installer package to the USB flash drive (it does not need a network connection to work). After that, connect this flash drive to the problem PC and run a system scan;

3) use the 👉 recommendations from this note.

👉 Option 3

You can find a driver for most unknown devices "manually": using a special. VID / PID identifiers (each equipment has its own, unique).

To do this, open 👉 device manager properties the "problem" device and in the tab "Intelligence" take a look "Equipment ID" - a long line with the code must be copied (or rewritten into a notepad).

Copy the line with the ID equipment

Next, you need to insert this line into the Google / Yandex search engine - and in the results you will be offered dozens of sites with a driver for this device. Nevertheless, I recommend starting the download from the site. DevID.info : it is easy and quick to sort all drivers for the required version of Windows OS.

Find a site where you can download the driver (for example, Devid.info)

Actually, after downloading the archive with the driver, you will need to unpack it and run the installation file ...

Let's start the installation!

By the way!

When working with drivers for some devices, you may face the fact that the installation file (from the unpacked archive) will not be available.

In this case, you need to go to the device manager and start a "manual" driver update (see the screen below 👇).

Search for a driver on this PC

Next, you will need to independently specify the folder with the downloaded driver and agree to install it (example below). After that, the OS will install the driver you suggested and the device should start working ... 👌